Remote Travel Planner & Client Concierge

Departuretravels; Atlanta (GA); Remote; USD 42,000 - 65,000; Full time

Job summary

Departure Travel is seeking a remote Lead Travel Agent / Travel Assistant to support clients through every stage of their travel journey. This flexible role emphasizes customer service, communication, organization, and travel planning while working remotely.

You will engage with clients via email, phone, and messages, coordinating itineraries, documentation, and updates, and you will adapt to evening hours when needed to support travellers.

Qualifications

• Experience in travel planning or travel-related customer service.
• Ability to communicate professionally via email, phone, and messages.
• Detail-oriented with strong organizational skills and accuracy.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Provide timely communication throughout the booking experience.
• Assist with trip inquiries, destination information, and travel options.
• Follow up to confirm travel plans and ensure satisfaction.
• Maintain organized client records and schedules.
• Support clients with travel modifications, cancellations, and updates.
• Collaborate with team in a remote environment.
• Be flexible with evening availability to support clients.

Skills

Customer service

Travel planning

Communication

Organization

Job description

Departure Travel is seeking a remote Lead Travel Agent / Travel Assistant to support clients through every stage of their travel journey. This flexible role emphasizes customer service, communication, organization, and travel planning while working remotely.

You will engage with clients via email, phone, and messages, coordinating itineraries, documentation, and updates, and you will adapt to evening hours when needed to support travellers.