Remote Luxury Stores Support Specialist - Equity Options

Hong Kong Study Skills Research Institute; United States; On-site; USD 34,320 - 39,000; Full time

Benefits offered by this job

Full range of medical benefits

Potential equity and sign-on payments

Job summary

The Hong Kong Study Skills Research Institute seeks a Customer Support Specialist for Amazon Luxury Stores. This role involves providing high‑touch service through calls, emails, and chat inquiries, acting as the first point of contact for customer issues.

Ideal candidates will possess over 2 years in luxury customer service and excellent communication skills. The position is fully remote, requiring a high-speed wired internet connection and a quiet workspace. The role offers a competitive salary ranging from $34,320 to $39,000 annually with additional benefits.

Qualifications

• 2+ years of experience in a luxury customer-service focused environment.
• Excellent communication skills with the ability to handle difficult conversations.
• Ability to work a scheduled shift including nights and weekends.

Responsibilities

• Act as a brand ambassador and first point of contact for customer issues.
• Respond to pre-order questions and resolve inquiries promptly.
• Provide quantitative and qualitative insights from customer interactions.

Skills

Customer service experience

Verbal and written communication

Decision-making

Technical issue resolution

Flexibility to work various shifts

Education

High school diploma or equivalent

Tools

Microsoft Office

Various web applications

Job description

The Hong Kong Study Skills Research Institute seeks a Customer Support Specialist for Amazon Luxury Stores. This role involves providing high‑touch service through calls, emails, and chat inquiries, acting as the first point of contact for customer issues.

Ideal candidates will possess over 2 years in luxury customer service and excellent communication skills. The position is fully remote, requiring a high-speed wired internet connection and a quiet workspace. The role offers a competitive salary ranging from $34,320 to $39,000 annually with additional benefits.