Luxury eCommerce Client Services Specialist — Hybrid

SBH Fashion; New York (NY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

SBH Fashion in New York is seeking an eCommerce Customer Service Representative to support our omnichannel brand in the Americas. The role combines written customer interactions with back-office tasks, within a hybrid setup requiring 3 days in midtown NYC and 2 days remote. Training will run five days a week at the start.

The ideal candidate has strong English, experience in luxury fashion is a plus, and comfort using CRM systems. Proficiency in additional languages is welcome.

Qualifications

• Experience in luxury fashion environments is preferred.
• Exceptional written communication skills for client interactions.
• Proficiency with CRM software and ability to use multiple systems simultaneously.
• Ability to manage communications across email, live chat, social networks and SMS.
• Willingness to work extended shifts during peak periods.
• Candidates in the Tri-State Area are preferred for collaboration.

Responsibilities

• Manage customer inquiries through written channels, including email, live chat, social media, and SMS.
• Provide high-quality, professional responses to client queries, including complaints and post-sale assistance.
• Collaborate with internal teams to resolve client issues efficiently and effectively.
• Utilize CRM software and other systems to document client interactions and maintain accurate records.
• Assist with back-office tasks to support the Client Services team in meeting objectives.
• Maintain up-to-date knowledge of our products and services to provide accurate information to clients.
• Handle multiple client communications simultaneously with attention to detail and accuracy.

Skills

Luxury fashion experience

Written communication

CRM software proficiency

Multichannel support

Flexible schedule

Tools

CRM platforms

Job description

SBH Fashion in New York is seeking an eCommerce Customer Service Representative to support our omnichannel brand in the Americas. The role combines written customer interactions with back-office tasks, within a hybrid setup requiring 3 days in midtown NYC and 2 days remote. Training will run five days a week at the start.

The ideal candidate has strong English, experience in luxury fashion is a plus, and comfort using CRM systems. Proficiency in additional languages is welcome.