Remote Luxury Customer Support Specialist

Amazon; Boston (MA); Remote; USD 31,200 - 53,600; Full time

Job summary

Amazon in Boston seeks a Customer Support Specialist to be the primary contact for Shopbop customers, handling real-time calls, emails, live chat and social inquiries to resolve issues and furnish product information with high customer satisfaction.

Two+ years in a customer-focused environment are preferred. Strong verbal and written communication, empathy, and the ability to work a fixed schedule including nights, weekends, and holidays are required. A reliable home office setup is expected.

Qualifications

• 2+ years in a customer-focused environment such as contact center, luxury retail, or hospitality.
• Excellent verbal and written communication.
• Ability to work a fixed schedule including nights, weekends, and holidays.

Responsibilities

• Act as a customer service ambassador across multiple channels to resolve questions and complaints.
• Provide product information and ensure customer satisfaction.
• Handle inquiries and cases per company policies and procedures.
• Capture accurate data and provide insights on customer experiences.
• Use multiple software applications to resolve inquiries.
• Coordinate with transport partners for domestic and international issues.

Skills

Customer service

Verbal communication

Written communication

Conflict resolution

Data entry

Time management

Tech literacy

Home office setup

Education

High school diploma or equivalent

Tools

MS Office

Web browsers

Smartphones

Job description

Amazon in Boston seeks a Customer Support Specialist to be the primary contact for Shopbop customers, handling real-time calls, emails, live chat and social inquiries to resolve issues and furnish product information with high customer satisfaction.

Two+ years in a customer-focused environment are preferred. Strong verbal and written communication, empathy, and the ability to work a fixed schedule including nights, weekends, and holidays are required. A reliable home office setup is expected.