Global Luxury Customer Support Specialist

Amazon; Columbus (OH); Remote; USD 31,200 - 53,600; Full time

Job summary

Amazon (Shopbop), a subsidiary of Amazon, seeks a Customer Support Specialist in Columbus, OH. You will act as a brand ambassador across email, phone, live chat, and social channels, delivering expert product knowledge and ensuring exceptional service for luxury customers.

The role emphasizes flexibility to work nights, weekends, and holidays in a high-volume environment. Bachelor’s degree required; base pay ranges in the mid-market, with annual compensation aligned to location and performance,

Qualifications

• Minimum 2 years of experience in a luxury customer-support environment.
• Exceptional verbal and written communication skills with empathy and integrity.
• Confidence in handling returns, defective items, and refunds.
• Ability to schedule and adhere to a work timetable, including nights, weekends, and holidays.

Responsibilities

• Act as a brand ambassador for Shopbop by providing global-level support to all customers.
• Be the primary point of contact for resolving customer issues across multiple channels, including email, telephone, live chat, and social media.
• Provide accurate product and service information and ensure high customer satisfaction.
• Deliver expert knowledge of Shopbop’s full range of products and services.
• Handle consumer inquiries and cases efficiently and in accordance with company policies.
• Maintain accurate and complete customer data records while providing quantitative and qualitative insights into customer feedback.
• Utilize software applications to resolve customer inquiries.
• Collaborate with external shipping partners to assist customers with domestic and international shipment issues.

Skills

Communication skills

Mathematical ability

Microsoft Office

Remote work setup

Education

Bachelor's degree

Tools

Web browsers

Job description

Amazon (Shopbop), a subsidiary of Amazon, seeks a Customer Support Specialist in Columbus, OH. You will act as a brand ambassador across email, phone, live chat, and social channels, delivering expert product knowledge and ensuring exceptional service for luxury customers.

The role emphasizes flexibility to work nights, weekends, and holidays in a high-volume environment. Bachelor’s degree required; base pay ranges in the mid-market, with annual compensation aligned to location and performance,