Remote Logistics Support Specialist - Patient Fulfillment

DirectMeds; United States; Remote; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote position

Health, Dental, Vision benefits

Paid time off

Job summary

DirectMeds is seeking a Logistics Agent to monitor patient account workflows, identify delays, and troubleshoot fulfillment issues in a fast-paced, remote role.

You’ll collaborate with customer service, pharmacy operations, and fulfillment teams to resolve account concerns, maintain documentation, and escalate time-sensitive issues as needed. A keen eye for detail and accountability are essential. This position offers competitive pay and fully remote benefits.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple accounts and priorities with follow-ups.
• Proven problem-solving abilities and proactive issue resolution.
• Clear written and verbal communication, professional tone.
• Ability to work independently while coordinating with internal teams.

Responsibilities

• Manage and monitor patient account workflows to ensure timely processing and fulfillment.
• Identify stalled accounts, processing delays, and workflow issues.
• Investigate and troubleshoot logistics and fulfillment-related concerns.
• Escalate unresolved or time-sensitive issues through appropriate internal channels.
• Collaborate with customer service, pharmacy operations, fulfillment, and other internal teams to resolve account concerns.
• Communicate directly with patients when additional information or follow-up is needed.
• Maintain accurate documentation of account updates, escalations, and resolutions.
• Monitor outstanding issues and follow through to ensure appropriate resolution.
• Follow established logistics workflows, internal procedures, and escalation protocols.
• Identify recurring operational challenges and communicate trends or potential improvements to leadership.
• Prioritize urgent patient account concerns while managing multiple tasks in a high-volume environment.

Skills

Attention to detail

Organizational skills

Problem solving

Clear communication

Independent work

Team collaboration

Job description

DirectMeds is seeking a Logistics Agent to monitor patient account workflows, identify delays, and troubleshoot fulfillment issues in a fast-paced, remote role.

You’ll collaborate with customer service, pharmacy operations, and fulfillment teams to resolve account concerns, maintain documentation, and escalate time-sensitive issues as needed. A keen eye for detail and accountability are essential. This position offers competitive pay and fully remote benefits.