Remote Logistics Coordinator - Life Sciences Shipping

Cryoport Inc.; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Cryoport Systems is seeking a Logistics Coordinator (Contingent) to join the Logistics Management team on a remote basis within the United States. The role supports client and carrier communications, exception management, and revenue reconciliation, with after-hours flexibility.

The position requires 2+ years in logistics and customer service, proficiency in Microsoft Office (Outlook), and strong communication and organizational skills. Occasional weekend shifts may be required.

Qualifications

• High school diploma or GED required.
• Proficient in Microsoft Office, including Outlook.
• 2+ years of General Logistics management & Customer Service preferred.

Responsibilities

• Monitor exceptions of live shipments through Cryoport’s web portal and e-mail notifications.
• Escalating exceptions internally to Logistics Managers.
• Answering and routing client and carrier communications internally.
• External communications to carriers and clients throughout shipment.
• Following up with written and verbal communication.
• Managing inbound calls and redirecting to appropriate parties.
• Onboarding new client.
• Order entry and order approvals.
• Perform daily revenue audits to ensure all applicable shipment charges, services, and additional fees are accurately captured.
• Collaborate with Finance and the Quote Team to identify and resolve missing charges, billing discrepancies, and potential revenue leakage.
• Ensure timely follow-up and resolution of revenue-related exceptions to support accurate billing and maximise revenue capture.

Skills

Communication skills

Attention to detail

Time management

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Cryoport Systems is seeking a Logistics Coordinator (Contingent) to join the Logistics Management team on a remote basis within the United States. The role supports client and carrier communications, exception management, and revenue reconciliation, with after-hours flexibility.

The position requires 2+ years in logistics and customer service, proficiency in Microsoft Office (Outlook), and strong communication and organizational skills. Occasional weekend shifts may be required.