Remote Logistics Coordinator – Life Sciences

Cryoport Inc.; Oregon; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Cryoport Inc. is seeking a Logistics Coordinator for a remote, contingent role within the U.S. You will monitor shipments, communicate with carriers and clients, onboard new clients, and support billing processes. The position requires 2+ years in logistics management and strong MS Office skills, with after-hours flexibility as needed.

The role reports to Logistics Managers and involves daily coordination with Operations, Accounting, and Sales teams.

Qualifications

• High school diploma or GED required.
• Proficient in Microsoft Office, including Outlook.
• 2+ years of General Logistics management & Customer Service preferred.

Responsibilities

• Monitor live shipments for delays using Cryoport portal and e-mail alerts.
• Escalate exceptions to Logistics Managers promptly.
• Answer and route client and carrier communications internally.
• Maintain external communications with carriers and clients during shipment.
• Follow up with written and verbal communication.
• Manage inbound calls and onboarding of new clients.
• Enter orders and secure approvals.
• Perform daily revenue audits to capture charges.
• Collaborate with Finance and the Quote Team to resolve billing discrepancies.
• Ensure timely follow-up to maximize revenue capture.

Skills

Strong communication

Attention to detail

Deadline driven

Initiative

Customer service

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Office

Job description

Cryoport Inc. is seeking a Logistics Coordinator for a remote, contingent role within the U.S. You will monitor shipments, communicate with carriers and clients, onboard new clients, and support billing processes. The position requires 2+ years in logistics management and strong MS Office skills, with after-hours flexibility as needed.

The role reports to Logistics Managers and involves daily coordination with Operations, Accounting, and Sales teams.