Remote Logistics Coordinator – Life Sciences Cold-Chain

Cryoport-Systems; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Cryoport Systems is seeking a Logistics Coordinator (Contingent) to support the Logistics Management team from anywhere in the U.S. The role focuses on monitoring shipments, communicating with clients and carriers, and ensuring timely resolution of delays.

You will onboard new clients, enter orders, perform daily revenue audits, and collaborate with Finance and the Quote Team to resolve billing discrepancies. This remote position may require after-hours coverage.

Qualifications

• High school diploma or GED required; effective organization and multitasking abilities.
• Proficient in Microsoft Office, including Outlook, Excel, and Word.
• 2+ years of general logistics management and customer service experience.
• Excellent written and verbal communication and problem-solving skills.

Responsibilities

• Monitor exceptions of live shipments through Cryoport’s web portal and email notifications.
• Escalate exceptions internally to Logistics Managers and coordinate with carriers.
• Answer and route client and carrier communications; follow up with written and verbal communication.
• Onboard new clients; perform daily revenue audits to ensure accurate shipment charges and fees.
• Collaborate with Finance and the Quote Team to identify and resolve missing charges, billing discrepancies, and potential revenue leakage.

Skills

Logistics management

Customer service

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office (Outlook)

Job description

Cryoport Systems is seeking a Logistics Coordinator (Contingent) to support the Logistics Management team from anywhere in the U.S. The role focuses on monitoring shipments, communicating with clients and carriers, and ensuring timely resolution of delays.

You will onboard new clients, enter orders, perform daily revenue audits, and collaborate with Finance and the Quote Team to resolve billing discrepancies. This remote position may require after-hours coverage.