Remote Logistics Coordinator — Fast‑paced Shipments & Service

United Parcel Service, Inc.; Miami (FL); Hybrid; USD 25,000 - 36,000; Full time

Job summary

United Parcel Service, Inc. in Miami, FL is seeking a customer service professional to support shipments and client inquiries in a fast-paced logistics environment.

You will handle requests by phone, email and web, use MNX platform, and communicate with customers and agents in a professional manner while meeting team metrics and training requirements. The position begins remote and will transition to on-site in Miami.

Qualifications

• At least 1 year of customer service experience.
• High school diploma or GED.
• Proficient in Microsoft Word, Excel, Outlook and data entry at about 30 WPM.
• Must be able to commute when on-site.
• Excellent communication and organizational skills.
• Able to work in a fast-paced environment and flexible with hours.

Responsibilities

• Handle incoming customer requests via phone, email and website.
• Process, monitor, and manage critical shipments using MNX platform.
• Communicate with customers and agents in a professional manner.
• Meet required team metrics and stay current on training.

Skills

Customer service

Time management

Communication skills

Data entry

Typing 30 WPM

Microsoft Word

Microsoft Excel

Outlook

Call center

Geography/time zones

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Data entry systems

Job description

United Parcel Service, Inc. in Miami, FL is seeking a customer service professional to support shipments and client inquiries in a fast-paced logistics environment.

You will handle requests by phone, email and web, use MNX platform, and communicate with customers and agents in a professional manner while meeting team metrics and training requirements. The position begins remote and will transition to on-site in Miami.