Logistics Coordinator Tues-Sat 3pm-11:30pm EST ( Remote local to Miami )

United Parcel Service, Inc.; Miami (FL); Hybrid; USD 19,000 - 25,000; Full time

Job summary

United Parcel Service, Inc. is seeking a customer service professional for evening hours in a role that starts remote and will transition to an on-site Miami, FL office. You will handle inquiries by phone, email, and web, manage shipments, and communicate with customers with professionalism and accuracy.

Ideal candidates have 1+ year of customer service, strong typing, and proficiency in MS Office, with a mindset for fast-paced environments and flexible hours.

Qualifications

• At least 1 year of customer service experience.
• Must be at least 18 years old with a high school diploma or GED.
• Proficient in Word, Excel, Outlook and data entry; 30 WPM.
• Strong communication, organization and time management.
• Call center experience preferred; geography/time zones knowledge a plus.

Responsibilities

• Handle incoming customer requests via phone, email and website with urgency and attention to detail.
• Process and monitor shipments using MNX platform for diverse industries.
• Communicate with customers and agents professionally.
• Meet required team metrics and stay current on training.

Skills

Customer service

Time management

Typing 30 WPM

Communication skills

Adaptability

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry

Microsoft Office Suite

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Work Location:

This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on‑site role. Candidates must be able to commute when on‑site work resumes.

What you will do:

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

What you bring:

• At least 1 year of customer service experience
• Time Management
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast‑paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Shift / Hours:

Tuesday - Saturday 3:00 PM - 11:30 PM EST

Must be able to train Monday - Friday 8:00 AM - 5:00 PM EST for 3-4 weeks.

Employee Type:

Permanent

Other Criteria:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.