Remote Lodge Operations Manager – Glacier Bay

Aramark; Gustavus (AK); On-site; USD 75,000 - 110,000; Full time

Job summary

Aramark is seeking an Operations Manager for Glacier Bay Lodge in Gustavus, AK. You will oversee front desk operations, housekeeping leadership, transportation, and the guided boat tour program to ensure exceptional guest experiences in a remote park setting.

You will lead staff, manage budgets, and collaborate with department heads to maintain safety, regulatory compliance, and service excellence in a high-demand environment.

Qualifications

• 3-5 years of relevant experience in hospitality/operations.
• High School diploma or equivalent; Bachelor’s preferred.
• Ability to work efficiently and independently.
• Problem-solving skills with broad impact on the business.
• Multi-tasking ability to adapt to changing needs.
• Strong leadership and communication skills for team inquiries and issues.
• Valid driver’s license and ability to obtain DOT certification.
• Ability to respond quickly to changing demands.
• Strong customer service principles.

Responsibilities

• Oversee Front Desk Operations including check-in/out and reservations.
• Lead Housekeeping Operations with staffing and quality standards.
• Manage Courtesy Transportation scheduling, maintenance, and driver training.
• Oversee Guided Boat Tour operations and safety compliance.
• Coach and develop supervisors and staff across departments.
• Monitor daily operations, budgets, and cost-control measures.
• Ensure safety, maintenance, and regulatory compliance.

Skills

Leadership

Communication

Problem-solving

Customer service

Multi-tasking

Independent work

Adaptability

Driver’s license

DOT certification

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Aramark is seeking an Operations Manager for Glacier Bay Lodge in Gustavus, AK. You will oversee front desk operations, housekeeping leadership, transportation, and the guided boat tour program to ensure exceptional guest experiences in a remote park setting.

You will lead staff, manage budgets, and collaborate with department heads to maintain safety, regulatory compliance, and service excellence in a high-demand environment.