Mountain Operations GM — Hospitality & Services Lead

Aramark; Yosemite Village (CA); On-site; USD 88,000 - 110,000; Full time

Job summary

Aramark is seeking an Operations General Manager for Yosemite Village to plan, manage, and guide multiple contracted services for a client typically generating $2–15M+ in revenue, with responsibilities spanning food service, facility support, custodial, retail, lodging, transportation, and more.

Lead a remote, high-altitude operations team, ensure guest services excellence in extreme weather and high visitation, align onsite with client priorities and contract requirements, and oversee safety,

Qualifications

• Bachelor’s degree in Hospitality, Business, Facilities, or related field (preferred).
• 5+ years of leadership experience in retail, hospitality, tourism, or multi unit operations; mountain or remote site experience strongly preferred.
• Proven ability to lead through managers and large seasonal teams.

Responsibilities

• Lead a team that provides operational expertise in contracted services while providing hands‑on execution management of operations.
• Ensure seamless execution of guest services in a dynamic environment with extreme weather, seasonal fluctuations, and high visitation.
• Serve as the primary onsite leader ensuring alignment with client priorities, contract requirements, and community expectations.
• Maintain strong relationships with local stakeholders including City of Colorado Springs, tourism partners, and mountain operations teams.
• Build, develop, and lead a diverse management team capable of operating in a remote, high altitude environment.
• Champion a culture of safety, hospitality, and operational excellence.
• Oversee budgeting, forecasting, labor planning, and financial controls for all Pikes Peak operations.
• Interpret and execute concession contract requirements, identifying opportunities to improve service delivery and operational efficiency.

Job description

Aramark is seeking an Operations General Manager for Yosemite Village to plan, manage, and guide multiple contracted services for a client typically generating $2–15M+ in revenue, with responsibilities spanning food service, facility support, custodial, retail, lodging, transportation, and more.

Lead a remote, high-altitude operations team, ensure guest services excellence in extreme weather and high visitation, align onsite with client priorities and contract requirements, and oversee safety,