Remote Loans Support Analyst | Customer Care

Csiweb; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Computer Services, Inc. (CSI) Bank Support Analyst – Loans is a remote role supporting customers with loan inquiries and issues. You will respond to support questions, research problems, and coordinate with internal teams to ensure accurate, timely resolutions.

The position emphasizes service quality and problem solving. Qualifications include basic loan knowledge, strong customer service, and comfort with Excel and MS Office.

Qualifications

• Education or job knowledge equivalent to a 2-year college or trade school.
• Experience with Loans preferred, including loan processing.
• Customer service experience required.

Responsibilities

• Build and maintain relationships with customers via phone and web support.
• Respond to a work queue and resolve issues; escalate when needed.
• Demonstrate knowledge of Loan application functionality and ancillary products/services.
• Provide information to CSI departments regarding customer issues.

Skills

Customer service

Willingness to learn

MS Office

Excel

Analytical mindset

Education

Two-year college or trade school equivalent

Tools

NuPoint Core/Loans (LNS)

RMS - Risk Management System

CVS - Collateral Valuation System

NET - NuPoint Exception Tracking

Job description

Computer Services, Inc. (CSI) Bank Support Analyst – Loans is a remote role supporting customers with loan inquiries and issues. You will respond to support questions, research problems, and coordinate with internal teams to ensure accurate, timely resolutions.

The position emphasizes service quality and problem solving. Qualifications include basic loan knowledge, strong customer service, and comfort with Excel and MS Office.