Bank Support Analyst - Loans

Csiweb; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Computer Services, Inc. (CSI) Bank Support Analyst – Loans is a remote role supporting customers with loan inquiries and issues. You will respond to support questions, research problems, and coordinate with internal teams to ensure accurate, timely resolutions.

The position emphasizes service quality and problem solving. Qualifications include basic loan knowledge, strong customer service, and comfort with Excel and MS Office.

Qualifications

• Education or job knowledge equivalent to a 2-year college or trade school.
• Experience with Loans preferred, including loan processing.
• Customer service experience required.

Responsibilities

• Build and maintain relationships with customers via phone and web support.
• Respond to a work queue and resolve issues; escalate when needed.
• Demonstrate knowledge of Loan application functionality and ancillary products/services.
• Provide information to CSI departments regarding customer issues.

Skills

Customer service

Willingness to learn

MS Office

Excel

Analytical mindset

Education

Two-year college or trade school equivalent

Tools

NuPoint Core/Loans (LNS)

RMS - Risk Management System

CVS - Collateral Valuation System

NET - NuPoint Exception Tracking

Job description

Job Description:

Bank Support Analyst - Loans

Remote position

Hours 8 am - 5 pm CST (rotating coverage Sat 7am-1pm CST)

Are you a go-getter with excellent customer service experience? Join our growing Loans team as a Bank Support Analyst where you will use your skills to quickly resolve customer issues, and provide information to banks in a timely, accurate and relevant way, all while ensuring customer satisfaction and a high level of quality.

JOB SUMMARY

Bank Support Analysts ensure delivery of excellent customer service through fast, accurate communication and coordination with other departments to resolve bank customer inquiries. They are the first point of customer contact for any Loan service inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.

KEY RESPONSIBILITIES

• Build and maintain relationships with customers by responding to support questions via phone and web-based support portal.
• Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature. Researching issues to find a resolution that satisfies the customer.
• Demonstrates a basic knowledge of Loan application functionality, including ancillary products/services.
• Provides information to the appropriate CSI department regarding customer issues and concerns
• Continuous learning of CSI's products to meet skill levels and goals of the department.
• Performs other duties as assigned.

JOB REQUIREMENTS

Education & Certifications: Education or job knowledge equivalent to a 2-year college or trade school.

Skills and Competencies:

• Customer service experience.
• Willingness to learn.
• MS Office suites, very comfortable using Excel.
• Analytical mindset with the ability to research and solve problems

Experience:

A minimum of one (1) year of relevant work experience related to the following skills:

• Experience and deep understanding of Loans required, preferably loan processing. Any experience that includes secondary market loans and dealer loans preferred.
• Experience with CSI Core NuPoint and Loans (LNS) is highly regarded. Ancillary Products experience helpful: RMS - Risk Management System
• CVS - Collateral Valuation System
• NET - NuPoint Exception Tracking

Customer service experience required.

Banking experience, preferred.

Location: Remote, will Strongly consider candidates in the Paducah, KY area (if you live near an office there is an expectation that you will go in the office 2 days a week).

Travel: No travel typically required.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers' needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [e-mail] and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.