Remote Loan Servicing Associate

Talentoma; New Jersey; Remote; USD 57,000 - 65,000; Full time

Job summary

Talentoma is seeking an entry-level loan servicing specialist to work fully remotely in the United States. In this role you will keep loan accounts current by aligning payment activity with borrower questions and servicing records."

You will post payments, respond to balances and due dates inquiries, and prepare payoff documents. The position emphasizes accuracy, confidentiality, and remote collaboration with lending and operations teams.

Qualifications

• High school diploma or equivalent; exposure to banking is welcome.
• Comfort learning loan servicing systems and reviewing borrower account histories.
• Ability to interpret payment records, loan terms, and basic escrow calculations.
• Clear, respectful phone and written communication when explaining account information.
• Careful handling of confidential financial information and established procedures.
• Remote onboarding and training on servicing workflows.
• Home-based work supported by digital collaboration tools.
• Exposure to mortgage servicing and borrower support processes.

Responsibilities

• Post and verify borrower payments, payoff requests, and account updates in servicing platforms.
• Respond to borrower questions about balances, due dates, escrow activity, and statement details.
• Prepare loan documents and follow up on missing items for account changes or payoffs.
• Review servicing queues, route exceptions, and maintain clear account notes.
• Partner with lending and operations colleagues to resolve routine account discrepancies.

Skills

Attention to detail

Phone communication

Written communication

Remote work

Banking exposure

Education

High school diploma

Tools

Loan servicing systems

Job description

Talentoma is seeking an entry-level loan servicing specialist to work fully remotely in the United States. In this role you will keep loan accounts current by aligning payment activity with borrower questions and servicing records."

You will post payments, respond to balances and due dates inquiries, and prepare payoff documents. The position emphasizes accuracy, confidentiality, and remote collaboration with lending and operations teams.