Remote Loan Servicing Specialist — High‑Volume, Detail‑Focused

Aston Carter; New York (NY); Remote; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

PTO / Vacation

Job summary

Aston Carter is seeking a Loan Servicing Specialist for a 100% remote contract position based in New York, NY. You will handle inquiries, loan disbursements, closing processes, and compliance within a fast-paced environment serving small businesses.

The role emphasizes FDCPA-compliant collections, accurate documentation, and collaboration with Finance and Client Services to resolve borrower requests. Eligible benefits apply to this temporary role.

Qualifications

• 3+ years experience within Loan Collections, Loan Closing, Quality Control, Client Services.
• Experience in loan servicing or lending operations.
• Proven client or borrower service experience.
• Familiarity with loan documentation and closing processes.
• Experience in collections and knowledge of FDCPA standards.
• Strong attention to detail and quality control.
• Experience handling wire or ACH information.
• Ability to handle high-volume phone and email communication.
• Strong administrative organization and follow-through skills.

Responsibilities

• Respond to client and internal inquiries regarding billing statements, account status, and account adjustments.
• Address questions related to promissory notes and the loan-funding process.
• Monitor the loan-service inbox and ensure requests, documents, and deliverables are captured.
• Manage Core Lending loan-closing activities and verify the accuracy of closing information in original documentation and the lending platform.
• Support loan disbursements and validate wire and ACH instructions, ensuring disbursements align with approved credit policies.
• Coordinate requested disbursements with the Finance Department.
• Conduct collection calls in accordance with FDCPA standards and process returned mail, late notices, account changes, and servicing documentation.
• Maintain timely communication with the Client Services Department and handle a high volume of daily phone and email activity.
• Maintain accurate borrower and loan records within internal systems.
• Review and process account maintenance requests, including address and banking changes.
• Ensure compliance with internal lending policies and servicing procedures.
• Assist with loan documentation review and quality assurance.
• Track, organize, and maintain loan-related files and correspondence.
• Escalate borrower issues and delinquency concerns as appropriate.
• Support department reporting and operational initiatives.
• Partner with Finance and Client Services teams to ensure timely resolution of borrower requests.
• Manage multiple priorities while meeting service-level expectations.
• Perform additional administrative and operational duties as assigned by management.

Skills

Loan collections

Loan closing

Quality control

Client services

FDCPA compliance

Wire/ACH handling

High-volume communication

Documentation accuracy

Tools

Loan servicing processes

Job description

Aston Carter is seeking a Loan Servicing Specialist for a 100% remote contract position based in New York, NY. You will handle inquiries, loan disbursements, closing processes, and compliance within a fast-paced environment serving small businesses.

The role emphasizes FDCPA-compliant collections, accurate documentation, and collaboration with Finance and Client Services to resolve borrower requests. Eligible benefits apply to this temporary role.