Remote Loan Servicing Specialist for Special Loans & ARM

Carrington Holding Company, LLC; Westfield (IN); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match (discretionary, 50% of 4%

Employee discounts through portal

Educational Reimbursement

Referral bonuses

Training programs

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking a Special Loans Specialist to support special loan products, including modifications, ARM loans, and SCRA adjustments, from a remote home office.

You will update servicing data, review contracts, monitor index values, and assist with mitigation efforts to ensure compliant and accurate loan handling. Experience in mortgage servicing and documentation is preferred.

Qualifications

• High school diploma or equivalent required; some college preferred.
• One to two years’ mortgage servicing experience.
• Experience with special loan product types and documentation preferred.

Responsibilities

• Update data fields in the servicing system for compliance and changes to special loans.
• Perform research and implement system changes from investors, customers, or other departments.
• Review ARM contracts, indexes, and balloon plans; create new contracts when needed.
• Maintain daily index values and propagate ARM indices for accurate payments.
• Audit pending payment changes and ensure notifications are accurate.
• Assist CMS departments with loan-related inquiries and loss mitigation support.
• Identify loans meeting SCRA requirements and issue coverage letters.

Skills

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Some college

Job description

Carrington Mortgage Services is seeking a Special Loans Specialist to support special loan products, including modifications, ARM loans, and SCRA adjustments, from a remote home office.

You will update servicing data, review contracts, monitor index values, and assist with mitigation efforts to ensure compliant and accurate loan handling. Experience in mortgage servicing and documentation is preferred.