Remote Mortgage Servicing Quality Control Analyst

Dart Bank; Michigan; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401(K) Plan with Employer Matching

Employee Stock Ownership Plan (Profit)

Paid vacation & sick time

Flexible scheduling

Employee Assistance Program

Dart Bank University

Job summary

Dart Bank is seeking a Mortgage Servicing QC Analyst to perform detailed audits of servicing activities, ensuring compliance with Federal and State regulations, investor guidelines, and internal policies. You will review files, validate data, document findings, and communicate results to servicing teams, supporting remediation and corrective actions.

The role requires 2-5 years in mortgage servicing, familiarity with MSP Servicing/ACES, and a Bachelor’s degree; remote/hybrid work options

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant work experience.
• 2-5 years’ experience in mortgage servicing and/or Servicing QC experience.
• Experience on MSP Servicing and /or ACEs software preferred.

Responsibilities

• Conduct monthly and quarterly mortgage servicing quality control audits to ensure compliance with Federal, State, investor, and agency requirements.
• Review collection files, early payment defaults, and transitions to loss mitigation to ensure adherence to regulatory and internal guidelines.
• Audit servicing functions including loan boarding, ARM setup, periodic statements, escrow administration, mortgage insurance billing, fee assessments, customer service interactions, and paid-in-full processing.
• Evaluate servicing and collection call recordings to ensure compliance with regulatory, investor, and customer service standards.
• Validate data integrity within servicing systems to ensure accurate loan information and reporting.
• Document audit findings, analyze trends, and prepare comprehensive compliance reports and risk summaries with recommended corrective actions.
• Communicate clear, accurate, and actionable audit results to servicing teams to support timely remediation.
• Escalate any evidence of fraud or misrepresentation in accordance with established protocols.
• Follow established QC policies, procedures, and audit scopes to ensure consistency and integrity of reviews.
• Create and complete servicing QC reviews within ACES QC software.
• Serve as a subject matter expert, providing guidance and support to staff and management within the QC function.
• Assist with the development and implementation of process improvements, procedures, and system enhancements.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.

Skills

Regulatory compliance

Data analysis

Attention to detail

Mortgage servicing

MSP Servicing

Education

Bachelor’s degree or equivalent

Tools

MSP Servicing

ACES

Job description

Dart Bank is seeking a Mortgage Servicing QC Analyst to perform detailed audits of servicing activities, ensuring compliance with Federal and State regulations, investor guidelines, and internal policies. You will review files, validate data, document findings, and communicate results to servicing teams, supporting remediation and corrective actions.

The role requires 2-5 years in mortgage servicing, familiarity with MSP Servicing/ACES, and a Bachelor’s degree; remote/hybrid work options