Remote Loan Servicing QA Analyst – Compliance & Testing

Carrington; Santa Fe (NM); Remote; USD 37,195 - 39,950; Full time

Benefits offered by this job

Healthcare plans

401(k) matching

Educational reimbursement

Job summary

Carrington Mortgage Services, part of The Carrington Companies, is seeking a Loan Servicing Quality Assurance Analyst to ensure compliance across mortgage servicing units and investor guidelines. The role involves testing life of loan processes, documenting results, and collaborating with business units to remediate findings in a remote work setting.

You will apply analytical and problem-solving skills to verify processes, data accuracy, and regulatory compliance while supporting timely

Qualifications

• Three (3) or more years’ experience in mortgage/loan servicing.
• Two (2) or more years’ experience with quality data analysis, testing and reporting.
• Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines.
• Knowledge of utilizing Loan Servicing technology to research, validate and obtain information.
• Proficient in MS Office with basic skills in Excel.
• Strong analytical, problem solving, collaboration and technical skills.
• Strong time management skills.
• Ability to adapt to changes and work under pressure to meet deadlines.

Responsibilities

• Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification.
• Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance.
• Create and maintain documentation of processes, reports, applications, and procedures as per department policy.
• Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated.
• Identify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action.
• Obtain approval of testing as documented by department procedure or at the direction of management.
• Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management.
• Perform recurring testing as assigned.
• Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties.
• Utilize SharePoint and other systems to track all assignments and update the status accordingly.
• Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality.
• Follow department procedures for shared mailbox use.
• Perform assigned compliance testing as assigned and promptly elevate compliance concerns.
• Perform other duties as assigned.

Skills

Analytical skills

Problem solving

Testing & validation

MS Office

Excel

Time management

Communication skills

Adaptability

Education

High school diploma

Bachelor’s degree or equivalent experience

Tools

Loan Servicing software

SharePoint

Job description

Carrington Mortgage Services, part of The Carrington Companies, is seeking a Loan Servicing Quality Assurance Analyst to ensure compliance across mortgage servicing units and investor guidelines. The role involves testing life of loan processes, documenting results, and collaborating with business units to remediate findings in a remote work setting.

You will apply analytical and problem-solving skills to verify processes, data accuracy, and regulatory compliance while supporting timely