Remote Quality Assurance Analyst – Loan Servicing Calls

Carrington Holding Company; United States; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Mortgage Holdings seeks a Quality Control Communications Analyst to monitor live and recorded customer calls and messages from home. You’ll measure compliance with quality and regulatory guidelines and report findings.

Requirements include a High School diploma and 2+ years in loan servicing call monitoring or QA; bilingual is a plus. Compensation is $24.00-$26.00 per hour with full-time remote employment and benefits.

Qualifications

• High School Diploma or equivalent required.
• Two+ years in loan servicing call monitoring, call center, or QA.
• Working knowledge of loan servicing and compliance guidelines.
• Bilingual skills are a plus.

Responsibilities

• Monitor live or recorded calls with customers and measure compliance with guidelines.
• Identify opportunities for improvement and report findings to CMS servicing management.
• Assist in designing call monitoring guidelines and formats.
• Calibrate scoring methods in meetings and prepare monitoring reports.

Skills

Loan servicing knowledge

Call center experience

Quality assurance

Bilingual

Education

High School Diploma

Job description

Carrington Mortgage Holdings seeks a Quality Control Communications Analyst to monitor live and recorded customer calls and messages from home. You’ll measure compliance with quality and regulatory guidelines and report findings.

Requirements include a High School diploma and 2+ years in loan servicing call monitoring or QA; bilingual is a plus. Compensation is $24.00-$26.00 per hour with full-time remote employment and benefits.