Remote Loan Sales & Service Specialist

Mariner-Finance; White Marsh (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Mariner Finance is seeking a full-time team member to support branch operations and offer virtual customer services for personal financial lending, collections, and sales. You will learn consumer finance processes, demonstrate proficiency, and help customers manage their accounts with respect and efficiency.

The role emphasizes solving problems, guiding customers through loan options, and meeting branch objectives in a fast-paced environment with potential overtime and weekend shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or sales.
• Excellent written and verbal communication skills.
• Ability to learn financial services programs and use Office tools.

Responsibilities

• Provide exceptional customer service by proactively solving problems and presenting loan solutions.
• Process credit loan applications and analyze credit/financial information.
• Contact past-due customers to offer solutions and resolve delinquency.
• Assist customers online and by phone to open and service accounts.
• Meet or exceed individual and branch sales/delinquency targets.

Skills

Customer service

Sales

Communication

Problem solving

Time management

Teamwork

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Job description

Mariner Finance is seeking a full-time team member to support branch operations and offer virtual customer services for personal financial lending, collections, and sales. You will learn consumer finance processes, demonstrate proficiency, and help customers manage their accounts with respect and efficiency.

The role emphasizes solving problems, guiding customers through loan options, and meeting branch objectives in a fast-paced environment with potential overtime and weekend shifts.