Remote Loan Onboarding Specialist

Union Home Mortgage Corp.; Strongsville (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Union Home Mortgage Corp. is seeking a New Loan Boarding Specialist to ensure timely boarding of loans into our servicing software. The role involves reviewing loan data for accuracy, resolving discrepancies, and responding to customer inquiries with professionalism.

The position supports remote work with preference for individuals able to operate independently while collaborating with internal partners. Prior mortgage servicing exposure is beneficial.

Qualifications

• High School Diploma or equivalent work experience.
• Mortgage industry or mortgage servicing experience preferred.
• Experience in quality control is a plus.

Responsibilities

• Facilitates loan servicing and boarding activities for real estate and other collateralized loans.
• Review loan data for accuracy and investor requirements; activate in system.
• Resolve data discrepancies and ensure compliance with regulations (RESPA, TILA).
• Answer servicing questions via phone, email, or other channels.
• Maintain knowledge of servicing policies and procedures.

Skills

Detail-oriented

Analytical mindset

Customer service

English communication

Microsoft Office

Power BI

Education

High School Diploma

Tools

MSP servicing software

MS Office

Power BI

Job description

Union Home Mortgage Corp. is seeking a New Loan Boarding Specialist to ensure timely boarding of loans into our servicing software. The role involves reviewing loan data for accuracy, resolving discrepancies, and responding to customer inquiries with professionalism.

The position supports remote work with preference for individuals able to operate independently while collaborating with internal partners. Prior mortgage servicing exposure is beneficial.