New Loan Boarding Specialist

Union Home Mortgage; Strongsville (OH); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Union Home Mortgage Corp. in Strongsville, OH is seeking a detail-oriented Loan Servicing Boarding Specialist to ensure timely onboarding of new loans into our servicing software and to support partners and customers.

You will review loan data for accuracy and update system status while resolving data issues and maintaining compliance. Proficiency in MS Office and Power BI, plus strong communication skills, will help you collaborate with teammates and external partners to deliver efficient

Qualificações

• High School Diploma or equivalent work experience.
• Mortgage industry, mortgage servicing and/or quality control experience preferred.
• Detail-oriented with strong analytical and organizational skills.

Responsabilidades

• Facilitates loan servicing and boarding activities for primarily real estate loans.
• Review loan data for accuracy and completeness of investor requirements.
• Update internal systems regarding loan status and service trajectory.
• Ensure compliance with RESPA, TILA and investor guidelines.
• Answer servicing questions via phone, email, or other methods.

Conhecimentos

Detail-oriented

Analytical mindset

Research skills

Organizational skills

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office

Outlook

Power BI

MSP servicing software

Descrição da oferta de emprego

Responsible for the timely boarding of new loans to our servicing software, communicating both internally with partners and externally with customers and fulfilling associated requests received by telephone and electronic communication.At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!DUTIES & RESPONSIBILITIESFacilitates loan servicing and loan boarding activities for primarily real estate and other collateralized loansReview each loan for accuracy of data and completeness of investor requirements and activate them in the systemConduct thorough reviews of loan files to identify discrepancies and resolve issues related to data integrity or documentationUpdate internal system regarding status of loansEnsures that services are delivered professionally and efficiently with prompt problem resolutionMaintains current knowledge of all policies, procedures and other documentation for servicing, program or productsEnsure compliance with all relevant regulations, including but not limited to, RESPA, TILA, and investor guidelinesUnderstands multiple aspects of mortgage loan servicing including customer service, collection and sale of collateral, and corresponding systemsAnswer general servicing questions via various communication methodsAbility to work independently and collaboratively within a team environmentAnd additional responsibilities as assignedEDUCATION & EXPERIENCEHigh School Diploma or equivalent work experienceMortgage industry, mortgage servicing and/or quality control experience preferredSKILLS REQUIREDDetail-oriented, analytical mindset with the ability to identify and solve problems effectively.Strong research and organizational skills.Proficiency in ability to access, input, retrieve and interpret information using applicable computer systems with limited supervision including, but not limited to, Microsoft Office, Outlook, Power BI, etc. MSP servicing software experience preferred.Excellent customer service skills and professional attitude. Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions.Read, write, and communicate using English language sufficient to perform job functions.Flexibility and ability to build and maintain effective relationships with a diverse group of individuals, clients, staff, and outside contacts in person, by telephone and electronic communication.Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividingAbility to use company equipment (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)This employer participates in E Verify. If hired, the employer will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the U.S.Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.