Remote Live Chat Support Specialist - Windows & Doors

Qode; Oregon (WI); Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

Paid holidays

401(k)

Performance-based bonuses

Training and professional development

Career advancement opportunities

Job summary

US Energy Windows & Doors is seeking a Remote Live Chat Support Representative to greet customers online, answer questions about products, and schedule consultations. You will document interactions in the CRM, coordinate with sales and installation teams, and follow up to ensure complete resolution with a courteous, professional approach.

The role requires strong written communication, multitasking in a fast-paced environment, and a reliable home workspace with high-speed internet.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or live chat experience is highly preferred.
• Excellent written communication and grammar for online interactions.
• Strong typing speed and accuracy with proficient computer skills.
• Familiarity with CRM systems, email clients, chat platforms, and spreadsheets.

Responsibilities

• Respond promptly to inquiries via live chat and email.
• Answer questions about windows and doors and scheduling consultations.
• Coordinate with sales/installation teams for appointments.
• Document conversations accurately in the CRM and update records.
• Provide timely updates on orders and service requests.
• De-escalate concerns and maintain a professional tone in all interactions.

Skills

Customer service

Written communication

Typing speed

CRM systems

Multitasking

Remote work

Education

High school diploma

Tools

CRM software

Email clients

Chat platforms

Spreadsheets

Web-based apps

Job description

US Energy Windows & Doors is seeking a Remote Live Chat Support Representative to greet customers online, answer questions about products, and schedule consultations. You will document interactions in the CRM, coordinate with sales and installation teams, and follow up to ensure complete resolution with a courteous, professional approach.

The role requires strong written communication, multitasking in a fast-paced environment, and a reliable home workspace with high-speed internet.