Video Chat Support Specialist – Home Services

Frontdoor; United States; On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Weight loss programs

Smoking cessation programs

401(k) matching

Employee stock purchase plan

Job summary

Frontdoor is seeking a Customer Care Associate to represent the business to customers and partners. You will learn product coverage, follow guidelines, and maintain professional relations while delivering the best service experience.

You will handle inquiries via telephone and written communication, explain contract coverage, and ensure issues are resolved with thorough follow-up and accuracy. Training is provided with multiple benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• 1+ years of experience preferred.
• Strong computer literacy and communication skills.

Responsibilities

• Assist customers, contractors, and partners via calls and messages per policies.
• Explain and uphold contract coverage to customers/contractors.
• Follow up to ensure issues are resolved and knowledge updated.

Skills

Problem solving

Attention to detail

Multi-tasking

Adapt to a fast-paced environment

Computer literacy

Education

High school diploma or GED

Job description

Frontdoor is seeking a Customer Care Associate to represent the business to customers and partners. You will learn product coverage, follow guidelines, and maintain professional relations while delivering the best service experience.

You will handle inquiries via telephone and written communication, explain contract coverage, and ensure issues are resolved with thorough follow-up and accuracy. Training is provided with multiple benefits and growth opportunities.