Remote Live Chat Agent – Windows & Doors Support

US ENERGY WINDOWS & Doors; Oregon (WI); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

$28 per hour

Dental and vision insurance

Paid time off

Paid holidays

401(k)

Performance-based bonuses

Training and professional development

Career advancement opportunities

Job summary

US Energy Windows & Doors is seeking a Remote Live Chat Support Representative to be the first point of contact for customers and prospects. You will handle online chat and email, answer questions about products, and help schedule appointments while documenting interactions in the CRM.

This role requires strong written communication, attention to detail, and the ability to work independently in a remote setting.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or live chat experience preferred.
• Excellent written communication and grammar.
• Proficient in CRM and data entry.

Responsibilities

• Respond to customer inquiries via live chat and email with professional, accurate information.
• Schedule consultations and coordinate with sales and installation teams.
• Document conversations in the CRM and update records.
• Provide timely updates on orders and service requests.
• De-escalate customer concerns and maintain a courteous tone.

Skills

Written communication

Typing speed

CRM platforms

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Email clients

Chat platforms

Spreadsheets

Job description

US Energy Windows & Doors is seeking a Remote Live Chat Support Representative to be the first point of contact for customers and prospects. You will handle online chat and email, answer questions about products, and help schedule appointments while documenting interactions in the CRM.

This role requires strong written communication, attention to detail, and the ability to work independently in a remote setting.