Remote LIMS Success Architect

Wavefront Software, Inc.; Dublin (OH); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

401k contributions

Paid holidays

Paid Time Off

Medical, dental & vision insurance

HSA options

Life insurance

Disability insurance

Group insurance plan

Job summary

Wavefront Software, Inc. seeks a Technical Customer Success Specialist to be the long-term partner for customers after implementation, helping them succeed, adapt, and grow with our configurable LIMS platform used across scientific industries.

You’ll build relationships, translate requirements into actionable work across product, development, training, and reporting, drive adoption, triage tickets, scope change orders, and provide technical guidance to optimize laboratory operations in a remote

Qualifications

• A 4-year degree in a science or technical major.
• 1+ years in a customer-facing support role.
• LIMS experience is a plus.
• Clear, confident communication with customers across technical and organizational contexts.
• Ability to translate real-world workflows into system configurations.

Responsibilities

• Build strong post-implementation relationships, guiding customers through updates and evolving needs.
• Be the primary liaison between customers and internal teams, translating requirements into actionable work across product, development, training, and reporting.
• Drive adoption and account health, executing success plans and aligning on roadmaps.
• Triage and manage support tickets, prioritizing issues and ensuring timely resolution.
• Scope and coordinate change orders, defining requirements, estimating work, and partnering with internal teams.
• Provide technical guidance and solution design, advising on how to solve complex operational challenges.
• Identify expansion opportunities and grow accounts with leadership.

Skills

Customer-facing communication

Technical aptitude

Problem-solving

Organization

Documentation

Remote work adaptability

Education

Bachelor's degree (science/technical)

Job description

Wavefront Software, Inc. seeks a Technical Customer Success Specialist to be the long-term partner for customers after implementation, helping them succeed, adapt, and grow with our configurable LIMS platform used across scientific industries.

You’ll build relationships, translate requirements into actionable work across product, development, training, and reporting, drive adoption, triage tickets, scope change orders, and provide technical guidance to optimize laboratory operations in a remote