Remote Life Sciences Support Navigator — Evenings, 20h/week

Veeva; United States; Remote; USD 30,307 - 38,572; Part time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Junior Consumer Support Navigator to join Ostro, our AI-powered life sciences division. You will handle inbound webchat and outbound calls, guiding consumers with approved FAQs and client guidelines to provide accurate information.

This role averages 17–25 hours per week with evening EST hours, and offers potential to transition to full-time. You will work remotely from eligible states, bringing strong communication, multitasking, and organizational skills to a

Qualifications

• Active LPN licensure required.
• 20 hours per week with evenings until 8:00pm EST.
• Residency in AZ, CT, DE, DC, FL, IL, IA, MA, MN, NJ, NY, NC, OR, PA, SC, TX, VA.
• 1+ year call center experience in life sciences/healthcare preferred.
• Google Drive experience a plus.
• Excellent verbal and written communication skills.
• Excellent listening skills.
• Strong organizational skills.
• Ability to multitask, take direction, and maintain prioritization.
• Excellent follow-up skills.
• Must have strong computer skills.
• Must be able to type 35 wpm.
• Spanish fluency a plus.
• Interest in full-time opportunities in the future is a plus.

Responsibilities

• Assists the Nurse Navigator (NN) Team by answering incoming webchat and telephonic consumer inquiries following client guidelines.
• Performs outgoing webchats following client guidelines.
• Responds to consumer inquiries and provides education or information using approved FAQ documents.
• Identifies and elevates priority issues to the assigned manager and/or Nurse Navigator.
• Displays exemplary phone/chat etiquette using approved FAQ documents.
• Complies with training, communication, workload management and safety standards.
• Completes all required compliance training in the specified timeframe.
• Understands and uses the telephony system and records information in Ostro database per guidelines.
• Documents all call/webchat information in Ostro’s database system.
• Identifies and reports AE/PQC/SS per guidelines.

Skills

Verbal communication

Written communication

Listening skills

Organizational skills

Multitasking

Follow-up skills

Computer skills

Typing 35 wpm

Spanish language

Call center experience

Education

LPN licensure

Tools

Google Drive

Job description

Veeva Systems is seeking a Junior Consumer Support Navigator to join Ostro, our AI-powered life sciences division. You will handle inbound webchat and outbound calls, guiding consumers with approved FAQs and client guidelines to provide accurate information.

This role averages 17–25 hours per week with evening EST hours, and offers potential to transition to full-time. You will work remotely from eligible states, bringing strong communication, multitasking, and organizational skills to a