Remote Life Insurance Customer Care Specialist

OneAmerica; Indianapolis (IN); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical & prescription, dental, vision

Paid Time Off

10 weeks parental leave

401(k) Plan with company match

Job summary

OneAmerica is seeking a Customer Engagement Specialist to support our Individual Life Financial Services portfolio. You will interact with customers and agents by phone and email, delivering urgent, empathetic service and aiming for one-call resolutions.

In this role, you will handle policy inquiries, loan balances, and demographic changes, coordinate with stakeholders, and adapt to fast-paced environments. Training is eight weeks, with two onsite weeks in Indianapolis before full remote work.

Qualifications

• College degree or work experience in lieu preferred.
• Prefer 1+ yrs. insurance experience in operations, call center or financial services.
• Effective written and verbal communication skills are required.
• Proficiency with Microsoft Office and ability to navigate multiple systems is helpful.
• Foreign language skills a plus but not required.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments
• Ability to adapt to multiple platform systems.
• Phone skills, including familiarity with complex or multi-line phone systems.
• High School Diploma required; or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Utilize EWA (Empowerment with Accountability) to assist clients and support agents.
• Manage inbound calls for inquiries involving policy status, loan balances, demographic changes.
• Identify client needs, clarify information, research every issue, and provide “one-call” resolution and/or alternative.
• Collaborate with stakeholders to improve the customer’s experience.
• Managing incoming volumes to maintain both service and quality goals.
• Submit transactional service requests and assist clients.
• Coordinate with support functions to ensure client requests are handled timely.
• Manage escalations and the associated communication required.
• Based upon feedback provided, identify opportunities for improvement.

Skills

Effective written and verbal коммуника

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

OneAmerica is seeking a Customer Engagement Specialist to support our Individual Life Financial Services portfolio. You will interact with customers and agents by phone and email, delivering urgent, empathetic service and aiming for one-call resolutions.

In this role, you will handle policy inquiries, loan balances, and demographic changes, coordinate with stakeholders, and adapt to fast-paced environments. Training is eight weeks, with two onsite weeks in Indianapolis before full remote work.