Bilingual Licensed P&C CSR — Remote/Hybrid Eligible

Allstate - Zee Insurance Agency; Plano (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Vision Insurance

Dental Insurance

PTO after 1 year

Job summary

Allstate Zee Agency is seeking a Bi-Lingual (Spanish/English) Licensed P&C Customer Service Representative to service policyholders, process endorsements, and support retention initiatives. The role offers a stable base with significant earning potential through commissions and incentives.

The position starts in-office in Plano, TX, moves to a hybrid model after six months, and may transition to 100% remote after twelve months or upon achieving production goals.

Qualifications

• Bi-Lingual (Spanish/English) REQUIRED.
• Licensed in Property & Casualty Insurance REQUIRED.
• Experience servicing Auto, Home, Landlord, and Renters policies recommended.
• Professional, calm, customer-focused with strong phone skills.

Responsibilities

• Respond to inbound customer calls professionally.
• Process policy endorsements (add/remove vehicles, drivers, etc.).
• Handle payments and billing inquiries.
• Follow up on cancellation audits.
• Coordinate with mortgage lenders for home policy endorsements.
• Support policyholders with questions on availability, eligibility, coverage, changes, claims, and billing.
• Build and maintain strong client relationships; create cross-sell and retention opportunities.

Skills

Bilingual Spanish/English

Strong phone skills

Sales oriented

Cross-sell mindset

Multitasking in fast-paced environment

Education

Property & Casualty license

Job description

Allstate Zee Agency is seeking a Bi-Lingual (Spanish/English) Licensed P&C Customer Service Representative to service policyholders, process endorsements, and support retention initiatives. The role offers a stable base with significant earning potential through commissions and incentives.

The position starts in-office in Plano, TX, moves to a hybrid model after six months, and may transition to 100% remote after twelve months or upon achieving production goals.