Remote Licensed Insurance Customer Support

Allstate; Illinois; On-site; USD 27,000 - 42,000; Full time

Job summary

Allstate, a trusted name in protecting families and their belongings, is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering an exceptional experience. You’ll join a team committed to customer service excellence, continuous learning, and professional growth.

With an active P&C, Personal Lines, or Life & Health license, you’ll expand your insurance knowledge, solve problems, and

Qualifications

• Active Property & Casualty (P&C), Personal Lines, or Life & Health (L&H) license.
• Strong customer service mindset and problem-solving skills.
• Ability to navigate complex customer questions and provide solutions.
• Excellent verbal and written communication.
• Attention to detail and accurate documentation of interactions.

Responsibilities

• Handle inquiries via calls, emails, and chats with knowledge and empathy.
• Input and track data in the appropriate databases.
• Collaborate with other areas to identify and improve processes.
• Mentor new hires and incumbents.
• Identify opportunities for process improvement.
• Coordinate with other departments to meet customer needs.
• Initiate, execute, and document projects as needed.
• Resolve complex questions and route to the appropriate area.

Skills

Call center

Customer service

De-Escalation

Multitasking

Time management

Inbound calls

Relationship building

Stakeholder management

Phone management

Job description

Allstate, a trusted name in protecting families and their belongings, is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering an exceptional experience. You’ll join a team committed to customer service excellence, continuous learning, and professional growth.

With an active P&C, Personal Lines, or Life & Health license, you’ll expand your insurance knowledge, solve problems, and