Licensed Insurance CSR – Remote Growth Opportunity

Allstate Insurance; Chicago (IL); On-site; USD 41,000 - 63,000; Full time

Job summary

Allstate Insurance is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes. This role focuses on delivering an exceptional customer experience while growing insurance knowledge and skills.

You will handle inquiries via calls, emails, and chats, input data into databases, and collaborate with teams to improve processes and service quality. A license is required to perform duties.

Qualifications

• Active Property & Casualty (P&C), Personal Lines, or Life & Health (L&H) license.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle customer inquiries by calls, emails, and chats with knowledge and professionalism.
• Enter and track information in databases and systems.
• Collaborate across teams to improve processes and experiences.
• Mentor and assist new hires and incumbents when needed.
• Identify opportunities for process improvements and efficiency.
• Coordinate with other departments to meet customer needs and follow up.
• Initiate, execute, and document projects as required.
• Resolve complex questions and route inquiries appropriately.

Skills

Call Center

Customer Service

Multitasking

Time Management

De-Escalation

Phone Management

Relationship Building

Attention to detail

Job description

Allstate Insurance is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes. This role focuses on delivering an exceptional customer experience while growing insurance knowledge and skills.

You will handle inquiries via calls, emails, and chats, input data into databases, and collaborate with teams to improve processes and service quality. A license is required to perform duties.