Legal Client Success Manager — Remote

ResMed Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Intapp seeks a Client Success Manager in a remote US Central/West role. You will guide professional services clients to maximize value from Intapp products and expand usage across their firms. Strong Microsoft 365/Teams proficiency and a customer-centric mindset are essential.

You will monitor adoption signals, craft repeatable success plays, and collaborate with internal teams to ensure solutions meet client needs while driving retention and longer-term partnerships.

Qualifications

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Strong consultative and communication skills: ability to listen carefully and influence.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor’s degree required.
• Preferred familiarity with professional services firms, ideally law firms, and how they operate.
• Experience across Intapp's broader product suite, or equivalent enterprise software in the professional services space.
• Experience with customer success or engagement platforms used to trigger and track outreach at scale.
• Experience in a publicly traded, growth-stage software company.

Responsibilities

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs.
• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

Skills

Microsoft 365

Teams

Consultative communication

Analytical thinking

Customer success

Education

Bachelor’s degree

Tools

iManage

NetDocuments

Intapp applications

Job description

Intapp seeks a Client Success Manager in a remote US Central/West role. You will guide professional services clients to maximize value from Intapp products and expand usage across their firms. Strong Microsoft 365/Teams proficiency and a customer-centric mindset are essential.

You will monitor adoption signals, craft repeatable success plays, and collaborate with internal teams to ensure solutions meet client needs while driving retention and longer-term partnerships.