Remote Learning Support Specialist

Talentoma; City of White Plains (NY); A distancia; USD 47.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Structured onboarding and training

Regular check-ins with training team

Descripción de la vacante

Talentoma is hiring a Learning Associate for a fully remote position based in New York, United States. The role focuses on learner support, online training operations, attendance tracking, and clear follow-up to help employees complete required training.

The Learning Associate will work under a training team lead, collaborate with trainers and department coordinators, and maintain accurate records through a desk-based home-office setup.

Formación

• High school diploma or equivalent.
• No experience required; related experience supporting training activities, answering learner questions, or helping with virtual sessions is preferred.
• Basic understanding of online courses, attendance tracking, completion requirements, and the difference between administrative help and subject matter instruction.
• Comfort learning digital systems, locating course information, checking status details, and following step-by-step procedures without changing approved learning materials.
• Clear written and verbal communication for explaining instructions, asking focused questions, and sharing useful updates with learners and trainers.
• Careful attention to names, course titles, session links, and completion details, with willingness to ask for clarification before making uncertain changes.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for focused remote work and professional conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times, including participation in required team check-ins.
• Authorization to work in the United States.

Responsabilidades

• Review incoming learning questions through a shared email queue, identify the course or session involved, and organize requests by urgency and next action.
• Check assigned course details, session instructions, and learner progress in a learning management system such as Docebo before responding to routine questions.
• Explain how to locate learning activities, review course instructions, and find completion requirements using approved guidance and clear, accessible language.
• Maintain virtual session invitations and reminders using a scheduling and calendar tool such as Microsoft Outlook, checking links, dates, and participant details.
• Prepare attendance lists and approved session resources for trainers, confirming that the correct versions are available before each scheduled learning activity.
• Support virtual sessions by sharing approved instructions, noting participant questions, and directing questions about course subject matter to the responsible trainer.
• Update attendance and completion information after sessions, compare entries with trainer feedback, and flag missing or inconsistent information for review.
• Follow up with learners when questions remain unanswered or completion details are unclear, recording responses and the next agreed action.
• Escalate course access problems to IT support and unresolved learning questions or scheduling conflicts to the training team lead, including relevant context.
• Maintain complete request notes and summarize recurring learner difficulties; quality is judged through accuracy, turnaround, complete notes, and consistent follow-up.

Conocimientos

Communication

Remote collaboration

Attention to detail

Verbal/written clarity

Educación

High school diploma or equivalent

Herramientas

Docebo

Microsoft Outlook

Descripción del empleo

Talentoma is hiring a Learning Associate for a fully remote position based in New York, United States. The role focuses on learner support, online training operations, attendance tracking, and clear follow-up to help employees complete required training.

The Learning Associate will work under a training team lead, collaborate with trainers and department coordinators, and maintain accurate records through a desk-based home-office setup.