Learning Associate

Sales Match; City of White Plains (NY); A distancia; USD 47.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work implementation

Health coverage and paid leave

Descripción de la vacante

Sales Match is hiring a Learning Associate. This fully remote role, based in the United States, supports learners, coordinates online training operations, and tracks attendance under the learning and development team.

The position requires strong written and verbal communication, a reliable home workspace, and a 40-hour weekly commitment. No experience is required, though familiarity with training support is a plus.

Formación

• High school diploma or equivalent.
• No experience required; related experience supporting training activities or virtual sessions is a plus.
• Basic understanding of online courses, attendance tracking, completion requirements, and difference between administrative help and instruction.
• Comfort learning digital systems and locating course information without altering approved materials.
• Clear written and verbal communication for explaining instructions and updates.
• Careful attention to names, course titles, session links, and completion details; ask for clarification when needed.
• Reliable computer, high-speed internet, and a quiet workspace for remote work.
• Availability for a 40-hour weekly commitment and fixed team check-ins.
• Authorized to work in the United States.

Responsabilidades

• Review learning questions via shared email queue and organize requests by urgency.
• Check course details and learner progress in Docebo before responding.
• Explain how to locate activities and review completion requirements.
• Maintain invites and reminders using Outlook and verify links and dates.
• Prepare attendance lists and ensure correct session resources are ready for trainers.
• Support virtual sessions by sharing instructions and routing questions to the trainer.
• Update attendance and completion data and flag discrepancies for review.
• Follow up with learners for unresolved questions and clarify next actions.
• Escalate access problems to IT and scheduling conflicts to the training lead.
• Maintain notes and summarize recurring learner difficulties for quality checks.

Conocimientos

Communication skills

Learner support

Clear written language

Educación

High school diploma or equivalent

Herramientas

Docebo

Microsoft Outlook

Descripción del empleo

Job Title: Learning Associate

Monthly Pay: $4,209 - $5,664 USD per month

Summary:

This role builds practical skills in learner support, online training operations, attendance tracking, and clear follow-up. The Learning Associate helps employees navigate assigned learning activities so they can participate confidently and complete required training. The position sits within the learning and development team, works under a training team lead, and collaborates with trainers, employees, and department coordinators. This fully remote position is based in New York, United States, with all duties performed through a desk-based work from home arrangement. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming learning questions through a shared email queue, identify the course or session involved, and organize requests by urgency and next action.
• Check assigned course details, session instructions, and learner progress in a learning management system such as Docebo before responding to routine questions.
• Explain how to locate learning activities, review course instructions, and find completion requirements using approved guidance and clear, accessible language.
• Maintain virtual session invitations and reminders using a scheduling and calendar tool such as Microsoft Outlook, checking links, dates, and participant details.
• Prepare attendance lists and approved session resources for trainers, confirming that the correct versions are available before each scheduled learning activity.
• Support virtual sessions by sharing approved instructions, noting participant questions, and directing questions about course subject matter to the responsible trainer.
• Update attendance and completion information after sessions, compare entries with trainer feedback, and flag missing or inconsistent information for review.
• Follow up with learners when questions remain unanswered or completion details are unclear, recording responses and the next agreed action.
• Escalate course access problems to IT support and unresolved learning questions or scheduling conflicts to the training team lead, including relevant context.
• Maintain complete request notes and summarize recurring learner difficulties; quality is judged through accuracy, turnaround, complete notes, and consistent follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience supporting training activities, answering learner questions, or helping with virtual sessions is preferred.
• Basic understanding of online courses, attendance tracking, completion requirements, and the difference between administrative help and subject matter instruction.
• Comfort learning digital systems, locating course information, checking status details, and following step-by-step procedures without changing approved learning materials.
• Clear written and verbal communication for explaining instructions, asking focused questions, and sharing useful updates with learners and trainers.
• Careful attention to names, course titles, session links, and completion details, with willingness to ask for clarification before making uncertain changes.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for focused remote work and professional conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times, including participation in required team check-ins.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work with desk-based responsibilities supporting employees throughout their learning activities.
• Structured onboarding and training on a learning management system such as Docebo and a scheduling and calendar tool such as Microsoft Outlook.
• Regular check-ins with the training team lead to review questions, receive feedback, and clarify priorities.
• Practical development in learner support, online training operations, attendance tracking, and clear professional communication.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.