Remote Lead Travel Counselor - VIP & Entertainment Support

Global Business Travel Group

Oregon

Hybrid

USD 46,000 - 86,000

Full time

6 days ago

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Benefits offered by this job

Travel perks

Learning platform access

Inclusion Groups

Flexible benefits

Job summary

American Express Global Business Travel is seeking an experienced travel counselor to support a high-volume Traveler Care team from home. You will guide policy, process complex bookings, and maintain service levels across global air, hotel, rail, and ground travel.

The role emphasizes proactive teamwork and polished communication in a fast-paced environment. Candidates should have 5+ years in travel/consolidated customer service, deep knowledge of global POS and international routings, and

Qualifications

5+ years of Travel Consultant and Customer Service experience.
Advanced knowledge of global points of sale, and international routings.
Proficiency in Sabre or Amadeus and O365 products.
Professional communication and high attention to detail.
Resolves customer issues quickly and independently.
Background in Entertainment, News, Sports, Production, VIP or Publicity travel an asset.

Responsibilities

Frontline travel counselor support; guide team on policy, ticketing, customer service.
Prioritize workload, and direct team to ensure customer contracted SLAs are achieved.
Training and quality monitoring to ensure high level of service delivery.
Build strong relationships and communicate effectively with team, leaders, clients, coordinators, and suppliers.
Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
Book and accurately manage global point of sale air, hotel, rail, and ground travel bookings.