Remote Lead Tax Resolution Specialist

Patriot Software; United States; Remote; USD 37,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical, dental, and vision insurance

401(k) with company match

Home office stipend

Job summary

Patriot Software is hiring for a Lead, Tax Resolution Specialist III. This 100% remote role sits in the United States and supports payroll tax services for Full Service customers, with hands-on tax resolution work and team leadership.

The position requires 3+ years in payroll tax, 1+ year in customer escalations, and 2+ years in leadership. Core hours 9 am-6 pm EST, Mon-Fri; pay $27-$32/hour; direct hire, not contract.

Qualifications

• 3+ years of experience working in payroll or payroll tax, responding to customer inquiries and tax notices.
• 1+ years of experience handling customer escalations.
• 2+ years of experience in a leadership role within a customer support setting.
• Working knowledge of federal, state, and local payroll tax procedures, including calculations, deposits, and filings in all 50 states.
• Self-starter who takes initiative and can build processes where none exist yet.
• Tech-savvy, with the ability to learn technical subjects and new software quickly.
• Excellent time management, organizational, and prioritization skills, with the ability to balance individual output with leadership responsibilities throughout the day.
• Ability to coach team members in an honest but tactful manner that helps them grow in their careers.
• High School Diploma or GED equivalent.

Responsibilities

• Work the tax notice queue, researching each notice's root cause and communicating clear, accurate resolutions to customers.
• Respond to inbound customer calls and emails about payroll tax issues.
• Serve as a resource to the Tax Department and other departments on complex tax questions and customer interactions.
• Become an expert in Patriot's internal payroll tax software and help the team use it effectively.
• Lead by example for both the Tax Resolution and Tax Settings Specialist teams, setting the standard for output, quality, and customer care.
• Take escalated customer calls and guide them to a professional, timely resolution.
• Perform quality checks, including monitoring customer calls and reviewing work, and give team members constructive feedback.

Education

High School Diploma or GED

Job description

Patriot Software is hiring for a Lead, Tax Resolution Specialist III. This 100% remote role sits in the United States and supports payroll tax services for Full Service customers, with hands-on tax resolution work and team leadership.

The position requires 3+ years in payroll tax, 1+ year in customer escalations, and 2+ years in leadership. Core hours 9 am-6 pm EST, Mon-Fri; pay $27-$32/hour; direct hire, not contract.