Remote Lead SRE - Cloud & Reliability

Worky; Eden Prairie (MN); Hybrid; USD 113,000 - 193,000; Full time

Benefits offered by this job

Remote work

Job summary

UnitedHealth Group's OptumRx Digital is seeking a Lead Site Reliability Engineer to own the reliability, performance, and resilience of critical pharmacy services and cloud infrastructure. You will drive measurable improvements in availability and customer experience across high‑throughput digital platforms.

You will mentor engineers, define SRE best practices, and lead incident response, RCA, and post‑mortems, while partnering with product and software teams to optimize the digital supply

Qualifications

• 7+ years of professional experience in Site Reliability Engineering, DevOps, or Software Engineering supporting enterprise applications and cloud infrastructure.
• 5+ years of experience managing, monitoring, and maintaining production cloud applications and microservices (e.g., AWS, Azure, or GCP)
• 4+ years of experience with containerized application environments and orchestration frameworks (e.g., Docker, Kubernetes)
• 3+ years of experience setting up application performance monitoring (APM) and enterprise observability platforms (e.g., Datadog, Dynatrace, Prometheus, Grafana, or Splunk)

Responsibilities

• Drive overall technical accountability for the availability, performance, and operational well-being of OptumRx Digital applications, microservices, and supporting infrastructure
• Partner with software engineering and product leadership to influence digital supply chain technology workflows, optimizing transactional throughput, system integrations, and application health
• Architect and implement robust application performance monitoring (APM), logging, and observability solutions to proactively detect, diagnose, and resolve application and service degradations
• Automate cloud infrastructure, deployment pipelines, and operational processes using Infrastructure as Code (IaC) and modern CI/CD practices
• Establish, track, and champion key application reliability metrics, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets across applications and services
• Lead end-to-end incident management, root cause analysis (RCA), and post-mortem actions to drive continuous improvement and eliminate recurring application failures across supply chain platforms
• Provide technical leadership, mentorship, and guidance to engineering teams, fostering a culture of operational rigor, engineering quality, and continuous delivery

Skills

Site Reliability Engineering

DevOps

Cloud infrastructure

Observability

Leadership

Tools

Docker

Kubernetes

Datadog

Dynatrace

Prometheus

Grafana

Splunk

Terraform

CloudFormation

Ansible

Job description

UnitedHealth Group's OptumRx Digital is seeking a Lead Site Reliability Engineer to own the reliability, performance, and resilience of critical pharmacy services and cloud infrastructure. You will drive measurable improvements in availability and customer experience across high‑throughput digital platforms.

You will mentor engineers, define SRE best practices, and lead incident response, RCA, and post‑mortems, while partnering with product and software teams to optimize the digital supply