Remote Lead, Medical AR & Reimbursement Operations

NCG Medical Systems, Inc.; Orlando (FL); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

100% Remote Work

PTO

Mental Health Days

Paid Holidays

Your Birthday Off

1 Paid Volunteer Day

401(k) Matching

Medical, Dental, Vision Insurance

Job summary

NCG Medical is seeking a Lead Accounts Receivable to guide the AR team, manage client accounts, and resolve complex billing issues. You will mentor staff, monitor aging, and drive process improvements in a remote environment.

The role requires 5+ years in medical AR, supervisory experience, and strong knowledge of payer guidelines. Proficiency with EMR and MS Office is essential; healthcare experience with physician practices is preferred.

Qualifications

• Bachelor's degree preferred.
• Minimum of 5 years of medical accounts receivable and healthcare collections experience.
• Minimum of 2 years of lead or supervisory experience preferred.
• Strong knowledge of healthcare revenue cycle management, insurance billing, reimbursement methodologies, and payer guidelines.
• Experience working with physician practices and multiple commercial and government payers.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience using electronic medical record (EMR) and practice management systems.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to prioritize multiple responsibilities in a fast-paced remote environment.
• Demonstrated leadership, coaching, and mentoring skills.
• Commitment to accuracy, professionalism, confidentiality, and exceptional customer service.

Responsibilities

• Lead and support the daily activities of the Accounts Receivable team while managing an assigned workload.
• Monitor accounts receivable aging and ensure timely follow-up on outstanding claims and balances.
• Research and resolve complex billing, reimbursement, denial, and payer issues.
• Serve as the subject matter expert for accounts receivable processes and reimbursement guidelines.
• Train, mentor, and coach Accounts Receivable team members to ensure consistent performance and quality.
• Monitor productivity, quality, and performance metrics while providing ongoing feedback and support.
• Assist leadership with workflow planning, resource allocation, and process improvements.
• Develop and implement best practices to improve collections and reduce aging.
• Communicate professionally with insurance carriers, provider offices, clients, and internal departments.
• Ensure compliance with HIPAA, payer regulations, and company policies.
• Assist with reporting, audits, and special projects as assigned.
• Escalate payer or client issues requiring management intervention.

Skills

Accounts receivable management

Leadership

Communication

Analytical thinking

Education

Bachelor's degree

Tools

Microsoft Office

EMR systems

Practice management software

Job description

NCG Medical is seeking a Lead Accounts Receivable to guide the AR team, manage client accounts, and resolve complex billing issues. You will mentor staff, monitor aging, and drive process improvements in a remote environment.

The role requires 5+ years in medical AR, supervisory experience, and strong knowledge of payer guidelines. Proficiency with EMR and MS Office is essential; healthcare experience with physician practices is preferred.