Remote Lead Intake Specialist – Legal Support

Mutrux Firm; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health (Covered at 50% Employer)

Life & Long Term Disability Insurance

Paid time off including Vacation, Sick

Ability to earn additional vacation by

Job summary

Tyson Mutrux in a remote, full-time capacity seeks a Leads Intake Specialist to gather case details, assess potential claims, and support clients after injury. The role includes handling calls, coordinating information, and routing non-injury matters to appropriate attorneys.

The position emphasizes strong communication with clients, accurate data collection, and compassionate client service within a busy personal injury practice.

Qualifications

• Strong work ethic.
• Ability to learn new computer software quickly.
• Ability to stay focused to get the job done.
• Goal and deadline-oriented.
• Strong attention to detail.
• Ability to work well in a team environment.
• Legal Intake experience is preferred, although not required.
• Must have experience with customer service on the phone or experience working with a law firm.

Responsibilities

• Obtain all information about when, where, and how an injury occurred; assess potential case type.
• Note injuries and other key details to help determine case relevance; re-route to appropriate attorney if outside injury scope.
• Conduct scheduled check-in calls with clients to support wellbeing post-injury and differentiate our firm through client care.

Skills

Strong work ethic

Learn new software quickly

Focus and reliability

Goal and deadline-oriented

Attention to detail

Team collaboration

Legal Intake experience (preferred)

Phone customer service experience

Job description

Tyson Mutrux in a remote, full-time capacity seeks a Leads Intake Specialist to gather case details, assess potential claims, and support clients after injury. The role includes handling calls, coordinating information, and routing non-injury matters to appropriate attorneys.

The position emphasizes strong communication with clients, accurate data collection, and compassionate client service within a busy personal injury practice.