Remote Lead Genesys Cloud CX Admin

INSPYR Solutions

Dallas (TX)

Remote

USD 96,000 - 165,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical benefits

Competitive pay

401(k) retirement plan

Job summary

INSPYR Solutions is seeking a Lead Genesys Admin for a remote, nine-month engagement to implement and administer a Genesys Cloud CX platform supporting about 220 users. You will drive the project with Genesys Professional Services from discovery to go-live and hypercare.

You will configure Architect call flows, IVR, queues, and routing; integrate with Salesforce including Omni-Channel and case routing; and implement Workforce Engagement Management, Agent Copilot, virtual agents, and AI-powered

Qualifications

Strong hands-on Genesys Cloud CX administration and implementation experience.
Advanced Genesys Architect experience (IVR, call flows, queues, routing).
Experience with Genesys and Salesforce integrations.
Experience with WFM, quality management, and speech/text analytics.

Responsibilities

Lead the implementation and ongoing administration of a Genesys Cloud CX platform for ~220 users.
Partner with Genesys Professional Services from discovery through go-live and hypercare.
Configure Genesys Architect call flows, IVR, queues, skills-based routing, data tables, schedules, and callbacks.