Senior Genesys Cloud CX Engineer - Remote Lead

EDCi; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote work from home

Paid holidays, vacation and sick time

Bring Your Own PC Policy

Cell phone reimbursement

Casual dress

Funded training and certifications

Health, dental & vision insurance

401K match

Job summary

EDCi in the United States is seeking a Sr. Genesys CX Implementation Engineer to lead design, configuration and deployment of Genesys Cloud CX solutions in a remote setting.

The role focuses on delivering world-class service, collaborating with Field & Support Engineering, and supporting post-implementation activities while leveraging the latest Genesys technologies and industry best practices. Ideal candidates have 5+ years of IP Telephony/VoIP experience, Genesys Cloud CX expertise, and a

Qualifications

• 5+ years IP Telephony/VoIP experience required.
• Knowledge of VoIP equipment, implementations and support.
• 3+ years experience in Genesys Cloud CX (PureCloud) technology.
• BS/Associate's degree in IT related field is required.
• Excellent client service attitude and team focus.
• Understand best practices for a service organization.
• Development skills/certifications: Java/JavaScript, HTML, REST Web Services, Genesys Cloud CX APIs, Microsoft SQL Server, Web-services & 3rd party APIs.

Responsibilities

• Acts as the Lead Engineer for Genesys implementation and upgrade projects.
• Perform project and support tasks for Genesys products and solutions.
• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions.
• Contribute to the solution architectural design.
• Coordinate and write technical papers, SOPs and best practices.
• Perform in-depth analysis balancing complex technical and business issues.
• Balance both support and project work to meet milestones.
• Collaborates with Technical Account Managers, Project Managers & Sales to deliver projects on-time and on-budget.

Skills

IP Telephony/VoIP

VoIP equipment knowledge

Genesys Cloud CX

Genesys Cloud CX certification

Media gateway knowledge

SIP protocol

Client service

Service best practices

Java/JavaScript

HTML

REST Web Services

Genesys Cloud CX APIs

Microsoft SQL Server

Web-services / 3rd party APIs

1+ years network administration

NET development or C#

Microsoft SQL Stored procedures

Education

Associate's degree in IT related field

Bachelor's degree in IT or related field

Job description

EDCi in the United States is seeking a Sr. Genesys CX Implementation Engineer to lead design, configuration and deployment of Genesys Cloud CX solutions in a remote setting.

The role focuses on delivering world-class service, collaborating with Field & Support Engineering, and supporting post-implementation activities while leveraging the latest Genesys technologies and industry best practices. Ideal candidates have 5+ years of IP Telephony/VoIP experience, Genesys Cloud CX expertise, and a