Senior Genesys Cloud CX Engineer (Remote)

TEKsystems; United States; Remote; USD 83,000 - 90,000; Full time

Job summary

TEKsystems is seeking a Senior Genesys Cloud CX Engineer for a contract role that can be performed remotely in the United States. The specialist will design, implement, and optimize enterprise contact center solutions built on Genesys Cloud CX, acting as a senior SME and guiding architecture, integrations, and production support.

The role focuses on automation, change management, and reducing operational risk, with responsibilities spanning IVR, data actions, telephony, and API integrations.

Qualifications

• 7+ years of experience engineering enterprise contact center or telecommunications solutions.
• 5+ years hands-on with Genesys technologies, esp. Genesys Cloud CX solutions.
• Experience supporting large, business-critical contact center environments.
• Experience troubleshooting production issues involving voice, integrations, APIs, networks, or distributed systems.
• Experience leading technical implementations or major platform changes.

Responsibilities

• Design, configure, engineer, and support enterprise Genesys Cloud CX solutions.
• Serve as a senior SME for Genesys Cloud architecture, platform capabilities, integrations, and production troubleshooting.
• Engineer and maintain inbound/outbound call flows, IVR, queues, routing, data actions, and telephony config.
• Integrate with enterprise APIs, data services, authentication services, and downstream systems.
• Provide advanced Tier 3 engineering support and lead major incident response.

Skills

Genesys

Genesys Cloud CX

IVR

Genesys Cloud APIs

Genesys Architect

ACD

OAuth

Job description

TEKsystems is seeking a Senior Genesys Cloud CX Engineer for a contract role that can be performed remotely in the United States. The specialist will design, implement, and optimize enterprise contact center solutions built on Genesys Cloud CX, acting as a senior SME and guiding architecture, integrations, and production support.

The role focuses on automation, change management, and reducing operational risk, with responsibilities spanning IVR, data actions, telephony, and API integrations.