Remote Lead Design Researcher for Medicare UX

Humana; Phoenix (AZ); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Design Research Lead to define and deliver comprehensive research programs across the design process for Medicare experiences.

Remote anywhere in the US, collaboration with Product Design, Content Design, PM, Analytics, and Engineering will shape user-centered journeys and prioritize product strategy through an agile test-and-learn approach. The role emphasizes storytelling, synthesis of findings into actionable insights, and partnership with cross-functional teams to

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, HCI, Anthropology).
• 8+ years of experience leading design research contributions in innovation and digital products.
• 5+ years independently managing design research programs.
• Exceptional communication, problem solving, coaching and management skills.
• Experience with a variety of UX and design research methodologies.
• Experience with design thinking and agile product development environments.

Responsibilities

• Assist with the creation of service and product concepts through storyboarding, wireframes, or other visuals.
• Conduct current-state research and competitive benchmarking per micro-journey.
• Recruit/Screen candidates for research and concept testing.
• Develop research plans and interview guides for sessions.
• Train other team members to conduct research and concept studies.
• Synthesize research findings and update backlog with product managers.
• Iterate requirements, concepts, and vision documentation.
• Collaborate with customers, operators and leadership to propose experience improvements.
• Be a storyteller, leading teams to synthesize findings into insights and business recommendations.
• Collaborate with product teams to quantify value of concepts.
• Create communication artifacts defining current and future state of the experience.

Skills

Design research leadership

Stakeholder management

Strong communication

UX methodologies

Agile product development

Education

Master's degree or higher in a research-related discipline

Job description

Humana, Inc. is seeking a Design Research Lead to define and deliver comprehensive research programs across the design process for Medicare experiences.

Remote anywhere in the US, collaboration with Product Design, Content Design, PM, Analytics, and Engineering will shape user-centered journeys and prioritize product strategy through an agile test-and-learn approach. The role emphasizes storytelling, synthesis of findings into actionable insights, and partnership with cross-functional teams to