Senior Design Research Lead - Remote (Medicare UX)

Humana; Madison (WI); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to define and deliver comprehensive research programs across the design process. You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to create user-centered experiences for Medicare consumers.

The role emphasizes an agile, test-and-learn approach with a strong storytelling ability. You will synthesize insights to influence product strategy, prioritize backlog items, and collaborate across teams to

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Psychology, Anthropology).
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product.
• 5+ years of experience independently managing design research programs.
• Exceptional communication, problem-solving, coaching and management skills.
• Understanding and experience with a variety of UX and design research methodologies.
• Experience with design thinking and agile product development environments.

Responsibilities

• Define and deliver research programs across the design process from exploration to implementation.
• Partner with Product Design, Content Design, Product Management, Analytics, and Engineering.
• Develop insights to drive prioritization, planning, and decision-making.
• Synthesize findings and add to backlog with product managers and teams.
• Iterate requirements, concepts, and vision documentation.
• Collaborate with customers, operators and leadership to propose experience improvements.

Skills

Design research leadership

Communication skills

UX research methodologies

Design thinking

Agile product development

Stakeholder collaboration

Health insurance domain experience

Education

Master's degree or higher in a research-related discipline

Job description

Humana, Inc. is seeking a Lead Design Researcher to define and deliver comprehensive research programs across the design process. You will partner with Product Design, Content Design, Product Management, Analytics, and Engineering to create user-centered experiences for Medicare consumers.

The role emphasizes an agile, test-and-learn approach with a strong storytelling ability. You will synthesize insights to influence product strategy, prioritize backlog items, and collaborate across teams to