Remote Design Research Lead - Healthcare UX

Humana; Frankfort (KY); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team; this remote role can be located anywhere in the US.

You will define and deliver research programs across the design process, partnering with Product Design, Content Design, Product Management, Analytics, and Engineering to craft user-centered Medicare experiences. You will synthesize findings into insights and business recommendations, support backlog prioritization, and mentor teammates.

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science)
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product
• 5+ years of experience independently managing design research programs
• Exceptional communication, problem-solving, coaching and management skills
• Understanding and experience with a variety of UX and design research methodologies
• Experience with design thinking and agile product development environments

Responsibilities

• Assist with the creation of service and product concepts through storyboarding, wireframing, or other visual mediums
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit/Screen candidates for research and concept testing
• Develop research plans and/or interview guides for sessions
• Train other team members to conduct research and concept studies
• Synthesize research findings and add to backlog with product managers
• Iterate requirements, concepts, and vision documentation
• Collaborate with customers, operators and leadership to propose novel experience improvements
• Be a great storyteller to synthesize findings into insights and business recommendations
• Collaborate with product teams and business partners to quantify value of a concept
• Create communication artifacts that define current and future state of the optimized experience

Skills

Communication

Problem-solving

Coaching

Management

UX research methodologies

Design thinking

Agile product development

Education

Master's degree or higher in a research-related discipline

Job description

Humana, Inc. is seeking a Lead Design Researcher to join the Experience Design team; this remote role can be located anywhere in the US.

You will define and deliver research programs across the design process, partnering with Product Design, Content Design, Product Management, Analytics, and Engineering to craft user-centered Medicare experiences. You will synthesize findings into insights and business recommendations, support backlog prioritization, and mentor teammates.