Remote Lead Customer Service Specialist — Part-Time

Optum; Boston (MA); Remote; USD 28,000 - 50,000; Part time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a Part-time Lead Customer Service Representative to coordinate daily support operations in a remote Massachusetts setting. The role primarily functions as a Patient Service Representative with leadership duties and coverage responsibilities, including weekend shifts and holiday rotation.

The position requires several years in customer service, healthcare experience, and strong MS Office skills.

Qualifications

• 3+ years of experience in a customer service role
• 2+ years of experience in a high volume call center
• Experience working in a healthcare office setting
• Proficient in Microsoft Office applications
• Knowledge of medical terminology
• Must be able to work weekends
• Flexibility to work Fri 5:00-9:00 pm, Sat-Sun 7:30 am-4:00 pm EST

Responsibilities

• Exhibits high level of technical skill and acts as a resource for staff
• Handle upwards of 80 incoming calls per shift
• Lead role with responsibilities to ensure department workflow quality
• Support coverage planning during staff absences
• May cross-train for the Adult Telecom Department as needed
• Provide input into performance reviews
• Monitor phone performance and service observations

Skills

Customer service

Leadership

Healthcare

MS Office

Education

High School Diploma / GED

Tools

EPIC EMR

Job description

Optum is seeking a Part-time Lead Customer Service Representative to coordinate daily support operations in a remote Massachusetts setting. The role primarily functions as a Patient Service Representative with leadership duties and coverage responsibilities, including weekend shifts and holiday rotation.

The position requires several years in customer service, healthcare experience, and strong MS Office skills.