Remote Care Coordination Admin Associate

Colorado Psychiatric; Colorado Springs (CO); Remote; USD 45,847,000 - 83,097,000; Full time

Job summary

Optum seeks a customer service focused professional to join our nationwide team. This role handles high-volume inbound calls, coordinates member admissions and referrals, and works with hospitals and clinics to arrange services. Remote work within the United States is allowed, with MST hours.

A fast-paced environment rewards efficiency and accuracy. The position requires a high school diploma and 1+ year of customer service experience, plus proficiency in Word, Excel, and Outlook.

Qualifications

• High School Diploma or GED.
• 1+ years of telephonic or face-to-face customer service experience.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Take high volume of inbound and outbound calls.
• Manage intake of member or admission/discharge information.
• Coordinate with hospitals, clinics and clinical team for service requests and referrals.
• Process referrals, authorizations, and census-related tasks.
• Provide triage and care coordination for non-clinical assessments.

Skills

Customer service experience

Telephonic communication

Education

High School Diploma/GED

Tools

MS Word

MS Excel

Outlook

Job description

Optum seeks a customer service focused professional to join our nationwide team. This role handles high-volume inbound calls, coordinates member admissions and referrals, and works with hospitals and clinics to arrange services. Remote work within the United States is allowed, with MST hours.

A fast-paced environment rewards efficiency and accuracy. The position requires a high school diploma and 1+ year of customer service experience, plus proficiency in Word, Excel, and Outlook.