Remote Lead, Customer Care Training & Delivery

IRhythm Technologies Inc.; United States; Remote; USD 103,000 - 134,000; Full time

Benefits offered by this job

Remote work

Job summary

iRhythm Technologies Inc. is seeking a Manager of Customer Care Training and Delivery to lead onboarding, continuing education, and systems training for a high-volume, regulated care environment.

You will supervise Training & Development Specialists, collaborate with Operations, Quality, and Compliance, and drive adoption of AI-enabled learning tools to improve content development and learner engagement.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 4+ years of experience in training, learning and development, customer care operations, or a related field.
• 1+ year of experience leading, supervising, coaching, or training.
• Experience delivering or supporting training programs in an operational environment such as Customer Care, contact centers, patient support, healthcare operations, or a similar service environment.
• Working knowledge of adult learning principles, facilitation, coaching, and training assessment methods.
• Experience developing or updating training materials, job aids, or other learning resources.
• Ability to coordinate multiple training activities, schedules, and priorities.
• Ability to use training results, employee feedback, and operational information to identify training needs and recommend improvements.
• Experience utilizing technology-enabled learning solutions, training platforms, or digital tools to support employee development.
• Ability to analyze performance and training data to identify trends and recommend learning solutions.
• Strong communication, organization, collaboration, and problem-solving skills.
• Experience using learning management systems, training technologies, or similar tools.

Responsibilities

• Lead the planning, coordination, and delivery of onboarding, role-based training, continuing education, systems training, refresher training, and change-readiness programs.
• Manage training schedules, facilitator assignments, learner communications, and logistics to meet needs.
• Ensure training aligns with curriculum, quality, compliance, and operational changes.
• Update training materials for process or system changes and coordinate stakeholder inputs.
• Review feedback and continuously improve materials and delivery.
• Provide coaching and coverage for trainers; facilitate as needed.
• Leverage AI and digital learning tools to improve content and scalable delivery.
• Support AI-enabled learning solutions with stakeholders in privacy, compliance, and tech.

Skills

Leadership

Training delivery

Learning development

Stakeholder collaboration

Data analysis

Communication

Facilitation

LMS usage

AI learning

Content development

Education

Bachelor's degree or equivalent

Tools

Salesforce

Training platforms

Knowledge management

Digital learning tools

Job description

iRhythm Technologies Inc. is seeking a Manager of Customer Care Training and Delivery to lead onboarding, continuing education, and systems training for a high-volume, regulated care environment.

You will supervise Training & Development Specialists, collaborate with Operations, Quality, and Compliance, and drive adoption of AI-enabled learning tools to improve content development and learner engagement.